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Responsibilities
- Configure a fully functional development environment in a virtual environment with the latest version of TRIRIGA application and platform
- Assist with enabling single sign on in the clients current test and production environments, in addition to the virtual environment
- Configure email notifications
- Migrate test and production server to a virtual environment with the latest version of the TRIRIGA application and platform
- Implement Contact Center (web-based customer self-service)
- Implement Work Time Standards
- Implement Auto Work Order Prioritization
- Implement Customer Satisfaction Survey
- Installation of TRIRIGA components, including databases, rules, calculation scripts, reports, security, and process management modules
- Configuration/Customization of the TRIRIGA Platform for all modules
- Hands-on configuration, testing and deployment of the IBM TRIRIGA solution through all phases of the software development life cycle
- Development of key project deliverables such as design documents, test documentation, training materials, and administration / procedural guides
- System testing of TRIRIGA
- Support the deployment of the solution to overall user community
- Knowledge transfer to Agency Staff
- Provide status update to management on a regular basis
Required Skills
- Ability to work independently as well as part of a team
- Strong customer focus and attention to detail
- Strong written and oral communication skills
Required Experience
- Candidate must have direct experience in and working knowledge of
- Expert knowledge of TRIRIGA application and administration (IBM TRIRIGA Certified)
- Knowledge of Facilities and Space management processes and workflows
Strong knowledge of and/or experience with ETL tools
Education Requiements
- Bachelors Degree required, Masters Degree preferred
