Systems Administrator

Job Description

Responsibilities

  • Configure a fully functional development environment in a virtual environment with the latest version of TRIRIGA application and platform
  • Assist with enabling single sign on in the clientÂ’s current test and production environments, in addition to the virtual environment
  • Configure email notifications
  • Migrate test and production server to a virtual environment with the latest version of the TRIRIGA application and platform
  • Implement Contact Center (web-based customer self-service)
  • Implement Work Time Standards
  • Implement Auto Work Order Prioritization
  • Implement Customer Satisfaction Survey
  • Installation of TRIRIGA components, including databases, rules, calculation scripts, reports, security, and process management modules
  • Configuration/Customization of the TRIRIGA Platform for all modules
  • Hands-on configuration, testing and deployment of the IBM TRIRIGA solution through all phases of the software development life cycle
  • Development of key project deliverables such as design documents, test documentation, training materials, and administration / procedural guides
  • System testing of TRIRIGA
  • Support the deployment of the solution to overall user community
  • Knowledge transfer to Agency Staff
  • Provide status update to management on a regular basis

Required Skills

  • Ability to work independently as well as part of a team
  • Strong customer focus and attention to detail
  • Strong written and oral communication skills

Required Experience

  • Candidate must have direct experience in and working knowledge of
  • Expert knowledge of TRIRIGA application and administration (IBM TRIRIGA Certified)
  • Knowledge of Facilities and Space management processes and workflows
  • Strong knowledge of and/or experience with ETL tools
  • Education Requiements

    • Bachelors Degree required, Masters Degree preferred
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    Equal Employment Opportunity (EEO): All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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