System Analyst/Business Analyst

Job Description


  • Participate in fit/gap analysis to better understand clients’ business process, as needed
  • Conduct Joint Application Design (JAD) sessions with a variety of clients holding different organizational roles in identifying their business needs from the grant management system
  • Analyze and determine client operational objectives by studying business functions, gathering information, and evaluating output requirements and formats
  • Clarify requirements for other in-house functional groups to ensure the quality of the final deliverables
  • Document and maintain requirement traceability
  • Determines system utilization requirements by researching and testing systems
  • Provide issue management for end-user problems and ensure a consistent high-level responsiveness and customer care
  • Assist in the development and maintenance of a training curriculum, including manuals, handouts, and training aids
  • Assist web-based and classroom-based training when necessary to end-users on the grant management system

Required Skills

  • Excellent verbal and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately
  • Possess strong conceptual, analytical, and problem solving skills
  • Comfortable working with technology, including web-based systems and Microsoft Office

Required Experience

  • Working with software developers to resolve issues and implement solutions
  • Basic understanding of SDLC lifecycle methodology and relational database concept
  • Experience in gathering and engaging in business process analysis
  • Confidence working with and interfacing with clients across different parts of the business
  • Willingness to embrace technology and tools used to deliver high levels of service

Education Requiements

  • Position requires a Bachelor’s Degree in an associated discipline
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Equal Employment Opportunity (EEO): All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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