System Analyst/Business Analyst


  • Participate in fit/gap analysis to better understand clients’ business process, as needed
  • Conduct Joint Application Design (JAD) sessions with a variety of clients holding different organizational roles in identifying their business needs from the grant management system
  • Analyze and determine client operational objectives by studying business functions, gathering information, and evaluating output requirements and formats
  • Clarify requirements for other in-house functional groups to ensure the quality of the final deliverables
  • Document and maintain requirement traceability
  • Determines system utilization requirements by researching and testing systems
  • Provide issue management for end-user problems and ensure a consistent high-level responsiveness and customer care
  • Assist in the development and maintenance of a training curriculum, including manuals, handouts, and training aids
  • Assist web-based and classroom-based training when necessary to end-users on the grant management system

Required Skills

  • Excellent verbal and written communication skills and the ability to explain policies, procedures, and technical information clearly and accurately
  • Possess strong conceptual, analytical, and problem solving skills
  • Comfortable working with technology, including web-based systems and Microsoft Office

Required Experience

  • Working with software developers to resolve issues and implement solutions
  • Basic understanding of SDLC lifecycle methodology and relational database concept
  • Experience in gathering and engaging in business process analysis
  • Confidence working with and interfacing with clients across different parts of the business
  • Willingness to embrace technology and tools used to deliver high levels of service

Education Requiements

  • Position requires a Bachelor’s Degree in an associated discipline
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